January 2010

Costa Coffee orders EDI solution from Itim

We are delighted to announce that Costa Coffee has selected Itim as its EDI service provider, in a deal which further strengthens our partnership with the Whitbread Group. Costa Coffee is one of the UK’s leading coffee outlets, in a market which continues to grow, despite the economic downturn. 

Among the key benefits of the project for Costa Coffee will be the streamlining of the order and invoicing processes, making it more efficient for Costa and its customers.

Development has already begun on setting up Costa Coffee’s internal interfaces, and Itim will be working closely with its team to ensure a new year pilot implementation goes smoothly – followed by a full project roll out. Itim has a proven working relationship with the Whitbread Group, and the “Total Care Solution” service we offer was a key factor influencing Costa Coffee’s decision.

"Itim's pragmatic approach and desire to understand Costa's requirements was clearly demonstrated during the selection process. Reassuringly, this has been further evidenced during the early stages of the project and bodes well for future delivery success."
Head of Systems for Costa Coffee

"Itim specialises in providing a flexible service which satisfies the needs and constraints of our clients and their trading partners.  We believe a rigid and constrictive data translation service is simply not good enough in the real world. With our approach we find that our clients achieve a very high success rate in their goal of establishing electronic data exchange services with as high a proportion of their trading partners as possible. This in turn saves their time and money, and gives them maximum benefit for their investment. We look forward to working with Costa Coffee and helping them achieve their goals. "

Steve Morel, Head of EDI services at Itim

Interested in Itim’s EDI service solutions? Click here to find out more. 

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